Choose a collection experience

The four experiences

Conversational shows one focused question at a time. Multi-page groups related questions into chapters. Chat creates a natural back-and-forth. Classic shows a polished full form for speed and scanning.

When to use each one

• Use conversational for qualification, sensitive intake, and high-focus flows.
• Use multi-page when respondents need context across related questions.
• Use chat when adaptive follow-up is part of the value of the experience.
• Use classic when respondents already know what they need to provide and speed matters.

Switching experiences

1. Open the form in the builder.
2. Find the collection experience controls.
3. Choose the experience that matches the current form.
4. Preview the form on desktop and mobile.
5. Publish the update when the layout and pacing feel right.